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Technical Racing Products

Los especialistas del MiniZ del radiocontrol

Return policy

RMA:RETURN PROCESS OF THE DEFECT PRODUCT

  • All return process must be done by sending the RMA form and with its RMA label, which can be downloaded below.
  • Returns can be made within 7 days of receiving the order.

    What can be returned?
  • Defective products: In this case we take care of all the process of collection and substitution of the defective products at our charge. We send you our agency. The products will be inspected by our technical department and will analyze the defect, if the product is defective, the product will be replenished at no cost to the customer. If the product is detected as in good condition and does not present any defects lso return costs will be borne by the customer or buyer.
  • Products that you have not used or bought by mistake: In this case the return will be made by the customer and the postage will not be paid.
  • Late Products: Products that are returned after the deadline, will be analyzed and can be paid by coupon discount for upcoming purchases at the discretion of our technical department.
    All the evolutions are of the type that they must always be accompanied, of a copy of the ticket or invoice of the seller, of the form RMA as of the identification tag in the package.


  • Here you have the necessary documents for the RMA. The form and the label for when you send the package. Anyway we would appreciate you contacting us to avoid possible confusion.

    formulario rma

    Formulario RMA

    You should print the form and fill in the first three blocks by hand, and send it to info@technicalrp.es email.
    In the first block fill in your personal data, invoice number and your contact.
    In the second block, a brief explanation of the reason for the return, as tightly as possible.
    In the third block, the collection schedule (with a margin of 5 hours). The other fields are for delivery. If they are the same data as in the billing check the box on form.

     

    formulario rma
    Etiqueta RMA
    Print this cut-out image along with the form, and place it as a label for when you send the package. Once TRP has assigned you your RMA code, fill in the fields and we will send the courier with the collection schedule that you have put on the form, and we will send it to you. If you pay even a ct.

     

    For more information about the RMA system, you can call us at 93 783 30 36 and we will be happy to inform you, advise you and keep track of the shipments and the condition of your merchandise .

    Nuestra dirección física:
    Technical Racing Products S.L.
    Carrer de Faraday, 112
    08224 Terrassa
    Barcelona
    Tel: 937833036
     
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